Buying art should be fun, not stressful. We hope this helps to answer your questions. If not, please reach out to us at firstname.lastname@example.org. We'll get you taken care of.
How do I know my artwork is authentic?
All artwork sold on the site is shipped with a Certificate of Authenticity signed by the artist. This Certificate should be kept alongside the artwork.
Do you offer limited edition prints?
We will release limited edition prints on occasion. The best way to stay informed is by signing up for our newsletter.
Do you sell gift cards?
Yes! Art is very personal, and choosing it is, too. Give the gift of fine art with Stolen Butter gift cards. They never expire.
What materials do you use?
We care about the quality of our pieces, so we use only the highest-quality materials to make them. We only print on archival papers and surfaces, including silver halide photographic papers, museum-quality heavyweight rag papers, metal, acrylic, and wood.
Fuji Deep Matte Velvet is a luxurious, velvety smooth, acid-free, archival silver halide photographic paper with a non-reflective surface that creates gorgeous, detailed fine art images with rich, vivid colors that feel both muted and saturated at the same time.
Moab Somerset Museum Rag is an archival 100% cotton heavyweight 300gsm acid-free paper with an ultra-smooth surface and matte finish that produces deep, rich blacks and unparalleled color.
Our metal prints are made by infusing dyes directly into specially coated aluminum sheets, resulting in uniquely durable prints with vibrant colors, brilliant luminescence, and exceptional detail. The ultra-hard scratch-resistant surface is waterproof/weatherproof and can be cleaned easily — just avoid direct sunlight.
Handcrafted in California, our solid wood box frames are made of natural wood with a rich finish and grain that can vary slightly from frame to frame. They are available in black, white and natural basswood.
How do I hang my art?
All of our pieces come ready to hang! Depending on the size, we use a wire or sawtooth hanger.
Can I make a custom order?
Yes! Please reach out to us at email@example.com and let us know what you need.
Can I frame these prints myself?
Yes! We offer unframed paper prints so you can customize the look and feel of your final piece. When adding the artwork to your basket, just select “paper” as the style and then choose your print size.
How much does shipping cost?
We offer complimentary standard shipping on all U.S. orders! International shipping is calculated at checkout. International duties and taxes are billed to the recipient.
When will my artwork arrive?
All of our pieces are handcrafted specifically for you. It takes us around 7 business days to print, frame, and ship your piece. Once your artwork has shipped, you will receive confirmation via email. The average USPS delivery time for domestic orders is anywhere from 5-8 business days.
Do you offer expedited shipping?
We do not offer expedited shipping at this time.
But I need it right away — can you help?
If you're in a rush to get your prints, just email us at firstname.lastname@example.org and we'll do our best to help.
Oops, my shipping address is incorrect — help!
Don’t fret! As long as we haven't shipped your order, we can change the destination. Shoot us an email email@example.com and we'll sort it out.
I am buying a gift. Do you include pricing and payment information in the packaging?
No. Price and payment information are not included in the box.
Returns & Exchanges
Each piece of art that you purchase from Stolen Butter is custom printed and framed for you. Therefore, we cannot accept returns or exchanges. All sales are final.
Changes & Cancellations
Because each print is custom made for you, we cannot change or cancel an order once production has begun.
If you believe you made a mistake with your order, please contact us immediately at firstname.lastname@example.org with the subject "Cancellation request for #<order_number-here>.” In your message, please include your name, order number and a description of your change or reason for cancelation. We will do our best to accommodate change and cancellation requests as long as production has not begun.
Damage & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
If your artwork is damaged during transit, please send an email to email@example.com with your order number, a description of the issue, and photos of the damaged piece and the shipping box it came in so we can help.